Back 4 Good – Your future in Ireland is working with a leading technology partner to source Remote Service Desk Engineers for a fast-growing client. This is a superb opportunity for skilled IT professionals to build their careers within a supportive and innovative environment, while enjoying the flexibility of remote work.

Key Responsibilities
• Provide high-quality technical support to end users across Windows 10/11 and Apple operating systems.
• Respond to incidents, requests, and queries via ticketing systems, email, and phone in a timely manner.
• Troubleshoot issues related to hardware, software, and networking.
• Support Microsoft 365, Azure, and related enterprise applications.
• Document solutions and contribute to knowledge base improvements.
• Escalate complex issues to higher-level support teams when required.
• Deliver a professional customer service experience with every interaction.

Requirements
• AZ-104 or MS-102 certification (or working towards).
• Minimum 2 years’ experience in a Service Desk or Technical Support role.
• Strong troubleshooting skills across Windows and Apple OS.
• Excellent communication and interpersonal skills.
• Ability to work independently in a remote environment.

These roles are remote, but applicants must be based in Limerick or wider Ireland to meet operational requirements.

Why Apply?

This is an excellent opportunity to develop your IT career with a global-minded organisation that values technical expertise, problem-solving, and customer focus. You will join a professional support team that places strong emphasis on collaboration, growth, and career development.

Application Process

To apply, send your CV and a short cover letter to myback4good@icloud.com Please indicate your preferred shift option in your application.