Job Title. Hotel Receptionist
Location.  Waterford , Ireland
Employment Type Full-Time

About the Role
We are seeking a friendly, organized, and customer-focused Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a key role in delivering exceptional service and ensuring a seamless experience from check-in to check-out.

Key Responsibilities
– Greet guests upon arrival and provide a warm, professional welcome.
– Handle guest check-ins and check-outs efficiently and accurately.
– Manage reservations, including booking, modifications, and cancellations.
– Answer phone calls, emails, and in-person inquiries, providing information about the hotel, facilities, and local attractions.
– Process payments and maintain accurate records of transactions.
– Address guest complaints or issues promptly and professionally, escalating to management when necessary.
– Maintain a clean and organized reception area.
– Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
– Assist with administrative tasks such as filing, data entry, and preparing reports.
– Promote hotel services, amenities, and special offers to guests.
– Ensure compliance with health and safety regulations.

Requirements
– Previous experience in a customer service or hospitality role is preferred.
– Excellent communication and interpersonal skills.
– Strong organizational and multitasking abilities.
– Proficiency in using hotel management software and Microsoft Office Suite.
– Fluency in English; additional languages are a plus.
– Friendly, approachable, and professional demeanor.
– Ability to work flexible hours, including evenings, weekends, and holidays.
– Knowledge of the local area and tourist attractions is an advantage.

Benefits
– Competitive salary.
– Employee discounts on hotel stays and dining.
– Opportunities for career development and training.
– Friendly and supportive work environment.

How to Apply
If you are passionate about hospitality and enjoy working in a dynamic environment, we would love to hear from you! Please send your CV and a cover letter to info@back4good.ie today

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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